STORE POLICY

 

Customer Care

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At Hicella Collection, I care about creating a smooth, positive, and personal experience for every customer. Everything is handmade with attention, and I want you to feel taken care of from the moment you browse to the moment your order arrives. If you ever have questions about products, orders, custom pieces, or anything else, feel free to reach out anytime. I do my best to reply within 24–48 hours. Each item is carefully sewn in small batches. I take pride in the quality of my work and check every piece before sending it out. If something isn’t right, please let me know—I’m here to help.

 

Privacy & Safety

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Your privacy and safety are important to me. I want you to feel completely comfortable when shopping on my website, so here’s how I protect your information:

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Your Personal Information

When you place an order, I collect only the information needed to process your purchase—such as your name, email, shipping address, and payment details. I will never sell, trade, or share your personal information with any third parties.

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Secure Payments

All payments are processed through trusted, secure payment gateways.
Your full payment information (like credit card numbers) is never stored on my website.

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Communication

I may email you about your order updates or if I need clarification for custom items.
You will only receive marketing emails if you choose to subscribe, and you can unsubscribe anytime.

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Website Safety

My website uses security tools and encrypted connections (SSL) to help keep your information protected while you browse and shop.

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Protecting Your Account

If your website allows customer accounts, please keep your login information private.
I will never ask for your password.​​

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Payment Methods

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Credit / Debit Cards  - PAYPAL - Offline Payments